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Verna Derosier

Of course, I want my NFO to make a difference. It's the main aim of any non-profit org: to change lives. This will only happen if the organization is well-led and well-accounted.

Team members don't necessarily have to wait for executive leadership to take the lead -- to take the first steps toward measuring your program's impact. Individuals and teams can make the decision to start measuring some small part of what they think is most important about what they do. Then, they can share it with the higher ups. You may be pleasantly surprised with their response to your initiative. And, if they're not interested, no worries. You've still taken responsibility for your small part of the total organization's operations, and you can feel good that you are doing the absolutely best work you can on behalf of your service beneficiaries and community.

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